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#CHATBOT BUILDER STATS MANUAL#

60% of consumers believe a human agents can better understand what they need as compared to a chatbot ( Business Insider).

70% of them say they had a positive experience.

60% of millennials say they have used chatbots.

A study conducted by NewVoiceMedia found that 46% of consumers felt chatbots were being used to prevent them from reaching a live person ( NewVoiceMedia).

95% of the consumers believe ‘customer service’ is going to be the major beneficiary of Chatbots.

Approximately 40% of people of all ages prefer to use chatbots when shopping online.

Following are stats collected by different agencies, that give a real picture of the advantage and disadvantage of using chatbots. It’s always good to know consumer behavior while using chatbots and to see where we are heading with this piece of technology in the future.

Millennials are about twice as likely to use a chatbot that acts as a personal shopper compared to age groups older than them ( Facebook).

The top 5 industries profiting from the incorporation of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%) ( Chatbots Life).

eCommerce stores adopting Facebook Messenger along with an abandon cart chatbot have started to boost revenue by 7-25% ( Chatbots Magazine).

A HubSpot survey found that 47% of consumers would be open to making a purchase from a chatbot ( HubSpot).

In fact, you’ll see in this list of chatbot stats, more and more businesses are using chatbots to help consumers make purchasing decisions.

By 2021, 80% of enterprises will look to use chatbots ( Business Insider)Ĭhatbots are non obstructive and non spammy pieces of technology that can be used for marketing your products or service to customers and improve conversion funnel.

53% of service-providing organizations expect to use chatbots within 18 months - a 136% growth rate from the previous 18 months.

Chatbots are projected to save 2.5 billion hours for businesses and consumers from chatbots by 2023 ( Juniper Research).

Retail, banking, and healthcare will realize cost savings of $11 billion annually by 2023, up from an estimated $6 billion in 2018 because of chatbots.

AI-derived business is projected to be valued at $3.9 trillion by 2022 ( Gartner).

57% of executives said that chatbots bring significant ROI with minimal effort.On a day to day basis we might not be thinking how chatbots facilitate conversions but these stats might surprise you. ( HappyFox)Ĭhatbots aren’t just for answering questions, they can also impact sales. B2C companies see 50-66% ticket deflection for Frequently asked questions within 90 days after implementing bot.

25 % of Customer Service Operations Will Use Virtual Assistants by 2021( Gartner).64% of businesses believe that chatbots will allow them to provide a more customized support experience for their customers ( Statista).34% of retail customers would be comfortable speaking with customer service through AI chatbots instead of a live customer support representative ( Statista).27% of consumers were unsure if the last customer support interaction they had was with a real person or a chatbot ( PwC).Chatbots can help businesses save up to 30% on their customer support costs ( IBM).By 2021 consumers will handle 85% of their engagement with businesses without ever interacting with another human being.

Based on research with various businesses and customers these are the stats that we can keep in mind while evaluating chatbots for customer service.

#CHATBOT BUILDER STATS MANUAL#

Chatbots can help in providing a great customer experience and also reduce your budget on manual tasks. We thought it would suit us best to collate all the must-know chatbots statistics every support leader needs to know in 2021.įind below the list of all up-to-date chatbot statistics below: Chatbots for Customer ServiceĬustomers today need instant gratification more than ever before and so customer service and self-service are two in demand and high priority areas for businesses these days. Our team at HappyFox has worked hard to build AI chatbots for customers that have led to Year-on-Year(YoY) growth for our clients. Looking at Google Trends search data we can see that the curiosity on “chatbots for customer service” has been increasing since 2015 and is on a rise in 2021 and the trend will continue to improve in the near future. They are available to serve their customers 24/7, can speak their language, and meet their customers on different touchpoints (website, mobile apps, social media). With the advancement in technology chatbots have become more popular than ever for any kind of online business.Ĭhatbots are artificial intelligence systems that interact with users via text, messaging, or voice. Talk about Automation, AI or Machine Learning and you will instantly include bots in your conversation.